Welcome to Healapp . The content of the Mobile app is the property of HEALAPP SOLUTIONS PRIVATE LIMITED, having its registered office at H.No-7-1-24/C, Unit no-1,Dhansi Surabhi Complex, 3rd Floor, Green Lands, Ameerpet, Hyderabad-500016 ("Healapp", the "Company", "we" or "us"). Healapp, amongst other services, facilitates in finding and comparing prospective doctors and health care providers in identified locations ("Service") and this Service is provided only in good faith. The Services of Healapp are essentially provided to fill the information gap between patients and doctors. We request you to carefully go through these terms of use ("Terms of Use") before you decide to avail the Services of Healapp. By registering with the Company to avail our Services, you irrevocably accept all the obligations stipulated in these Terms of Use and agree to abide by them. Your access or use of the Mobile app, transaction on the Mobile app and use of Services hosted or managed remotely through the Mobile app, are governed by the following terms and conditions ("Terms Of Use"), including the applicable policies which are incorporated herein by way of reference. These Terms of Use constitute a legal and binding contract between You- the User on one part and Healapp on the other Part. We reserve the right to modify or terminate any portion of the Mobile app or the Services offered by the Company for any reason, without notice and without liability to you or any third party. To make sure you are aware of any changes, please review these Terms of Use periodically. Healapp does not, and should not be considered in any form to be a substitute for a doctor or a hospital. We encourage you to independently verify any information you see on the Mobile Application with respect to a doctor or health care provider that you seek to make an appointment with.
1.We Are Not Responsible
You understand and agree that any interactions and associated issues with the doctors on the App including but not limited to the medical outcomes and service issues, is strictly between you and the doctors. You shall not hold Healapp responsible for any such interactions and associated issues. Healapp is not involved in the providing any healthcare or medical advice or diagnosis and hence is not responsible for any outcome between you and the doctor you interact with. If you decide to engage with a doctor to provide medical services to you, you do so at your own risk. The results of any search you perform on the App for doctors, or provision of access to any healthcare professional or doctor on the basis of your specific request, should not be construed as endorsement by this App of any such particular doctor. Healapp shall not be responsible for any breach of service or service deficiency by any doctor or health care provider. We cannot assure that all transactions will be completed nor do we guarantee the ability or intent of doctors or other health care providers to fulfill their obligations in any transaction. We advise you to perform your own investigation prior to selecting a doctor or a health care provider.
Information to Mobile app:You understand that you may have the option of uploading your health / medical information on the App . While Healapp takes utmost care with respect to the security of the information you decide to upload, you understand that any information that you disclose on the App is at your own risk. By uploading / sharing / disclosing your medical information on the Mobile app, you hereby give your consent to Healapp to store such health / medical information on Healapp’s servers. Healapp will retain such medical / health information you upload on the App for as long as it is needed to fulfill the service you seek to avail on the App. If you delete your account, Healapp will delete such medical / health information. But please note: (1) there might be some latency in deleting this information from our servers and back-up storage; and (2) we may retain this information if necessary to comply with our legal obligations, resolve disputes, or enforce our agreements.
Sharing of Information:Unless you specifically consent to share information, medical or otherwise, with either doctors or third party service providers, Healapp does not share such information that you upload on the App. While Healapp takes utmost care with respect to the security of the information you decide to share, you understand that any information that you disclose on the App is at your own risk. In the event you do not trust Healapp with such information, please do not share such information on the App.
While Healapp endeavors to protect any information uploaded or shared by you on the App, you understand that Healapp shall not be held liable or responsible for the loss or damage to such information on the Mobile app. It is your responsibility to ensure that you have all your information, medical or otherwise, stored on your hard drive. You hereby agree not to use the App as a “data room” to store your medical / health records.
Messages From the App:You understand that once you register as a Healapp User on the App, you will receive SMS messages from Healapp on your registered mobile number. These messages could relate to your registration, promotions that are undertaken by Healapp. Please note that Healapp will send these SMS messages only to the registered mobile number. It is your responsibility to ensure that you provide the correct number for the transaction you wish to enter.
2. Health Service Information
We may provide information to assist you in clinical decision-making. This may include information and reminders concerning drug interactions, allergies, dosages, as well as general health-care related information and resources. We may also provide forums for our users to exchange information. The information and materials available through the App are for informational and educational purposes only and are not intended to constitute professional advice, diagnosis or treatment, or to substitute for your professional judgment. Information that may be placed on the App by third parties are beyond our control. We are not responsible for the accuracy or completeness of information available from or through our App. You assume full risk and responsibility for the use of information you obtain from or through this site, and you agree that Healapp is not responsible or liable for any claim, loss, or liability arising from the use of the information. We do not recommend or endorse any provider of health care or health-related products, items or services, and the appearance of materials on the App relating to any such products, items or services is not an endorsement or recommendation of them. You agree to review the definitions, functionality, and limitations of the Services, and to make an independent determination of their suitability for your use.3. No Practitioner Relationship
Please note that some of the content, text, data, graphics, images, information, suggestions, guidance, and other material (collectively, "Information") that may be available on the App (including information provided in direct response to your questions or postings) may be provided by individuals in the medical profession. The provision of such Information does not create a licensed medical professional/patient relationship, between Healapp and you and does not constitute an opinion, medical advice, or diagnosis or treatment of any particular condition, but is only provided to assist you with locating appropriate medical care from a qualified practitioner.
We make no guarantees, representations or warranties, whether expressed or implied, with respect to professional qualifications, quality of work, expertise or other information provided on the Mobile app. We do not in any way endorse any individual described herein. In no event shall we be liable to you or anyone else for any decision made or action taken by you in reliance on such information.
4. Medical Aid Not Provided
Please note that we do not recommend or endorse any doctors, dentists, health care providers, procedures, opinions, or other Information that may appear on the Mobile app. If you rely on any of the Information provided by the App, you do so solely at your own risk. The Information that you obtain or receive from Healapp, and its employees, contractors, partners, sponsors, advertisers, licensors or otherwise on the Mobile app is for informational and scheduling purposes only.
5. Termination
The Company reserves the right, in the event you breach these Terms of Use stipulated herein, to suspend and / or terminate your access to the Mobile app ,App with or without notice to you. Any suspected illegal, fraudulent or abusive activity may be grounds for terminating your access to the Mobile app or App. Upon suspension or termination, your right to procure the Services on the Mobile app shall immediately cease and the Company reserves the right to remove or delete your information that is available with the Company, including but not limited to login and account information.
6. Liability
In no event, including but not limited to negligence, shall Healapp, or any of its directors, officers, employees, agents or content or service providers (collectively, the “Protected Entities”) be liable for any direct, indirect, special, incidental, consequential, exemplary or punitive damages arising from, or directly or indirectly related to, the use of, or the inability to use, the Mobile app or the content, materials and functions related thereto, the Services, User’s provision of information via the Mobile app, lost business or lost End-Users,even if such Protected Entity has been advised of the possibility of such damages.
7. Law
The interpretation of this Agreement and the resolution of any disputes arising under these Terms of Use shall be governed by the laws of India. If any action or other proceeding is brought on or in connection with this Agreement, the venue of such action shall be exclusively at New Delhi, India.
8. Dispute Settlement
a. Any dispute, claim or controversy arising out of or relating to this notice or the breach, termination, enforcement, interpretation or validity thereof, including the determination of the scope or applicability of these Terms of Use to arbitrate, or to your use of the Mobile app or the Services or information to which it gives access, shall be determined by arbitration in India, before a single arbitrator. Arbitration shall be conducted in accordance with the Arbitration and Conciliation Act, 1996. The venue of such arbitration shall be New Delhi, India. All proceedings of such arbitration, including, without limitation, any awards, shall be in the English language. The award shall be final and binding on the Parties.
b. The Parties shall have the right to apply to a court of competent jurisdiction to obtain interim injunctive relief in respect of any dispute, pending resolution of such dispute in accordance with Clause 11(a).
9. Severability
If any provision of these Terms of Use is held by a court of competent jurisdiction or arbitral tribunal to be unenforceable under applicable law, then such provision shall be excluded from these Terms of Use and the remainder of these Terms of Use shall be interpreted as if such provision were so excluded and shall be enforceable in accordance with its terms; provided however that, in such event these Terms of Use shall be interpreted so as to give effect, to the greatest extent consistent with and permitted by applicable law, to the meaning and intention of the excluded provision as determined by such court of competent jurisdiction or arbitral tribunal.
10. Waiver
No term of these Terms of Use shall be deemed waived and no breach excused, unless such waiver or consent shall be in writing and signed by the Party claimed to have waived or consented. Any consent by any Party to, or waiver of a breach by the other, whether expressed or implied, shall not constitute consent to, waiver of, or excuse for any other different or subsequent breach.
11. Contact Information
If any User has any question, issue, complaint regarding any of our Services, please contact our customer service at support@healapp.in. If a User has any questions concerning Healapp, the Mobile app, this Agreement, or anything related to any of the foregoing, Healapp can be reached at the following email address - support@healapp.in